Policy

Guarantees

Catering will be invoiced at the number of people confirmed or the number of guests attending, whichever is greatest.

The number of guests must be confirmed 48 hours prior to the event. Quantities may be increased up to 6 hours prior to event which may cause additional charges. Once guaranteed, quantities may not be reduced after 48 hours prior to the event. If there is no confirmation provided, the actual amount of food prepared and the final bill will be based upon the estimated number of guests provided at time of booking.

Short Notice Orders

To professionally prepare for each guest, we request you guarantee the number of guests attending your event at least 48 hours in advance. We understand that this is not always possible. In these cases please call the catering office for proper attention.

Cancellations

Catering events may be cancelled up to 24 hours prior to the event. In the case that specific inventory has been purchased, the cost of the inventory and any labor incurred in the preparation of the food will be billed to the clients at cost. Events can be rescheduled without penalty within 7 days prior to the event.

Service Fees/Labor

Any service/staffing charges are for the administration of the function and are not purported to be a tip or gratuity and will not be distributed as a tip or gratuity to the employees who provided service to the guests.

All catering events are subject to an 20% service charge and hourly labor charges for special services and/or needs (cleaner, etc.) and 7.275% tax. The 20% service charge can be waived if you choose to pick up the order yourself at the coffee bar.

Catering attendants are available at the cost of $25.00 per hour (4 hour min).

Leftovers

It is our policy that all leftover food will be removed and discarded after the event. We do not recommend serving leftovers after the event as we cannon anticipate how long leftover food has been held at unsafe temperatures, nor are we qualified to evaluate the condition of the leftover food. The client will assume full responsibility for any liability as a result from consuming leftover food after the event.

Food Allergies

Be aware that we handle and prepare egg, milk, wheat, shellfish, fish, soy, peanut and tree nut products and other potential allergens in the food production areas of our facility. Please direct any questions to the manager prior to placing orders. Kosher and other special meals are available upon request.

China Service

There is no additional charge for china services, if the service fee does not cover the labor needed for the china event, the service fee will be waived and labor will be charged at $25.00 an hour (4 hour minimum).

Outside Vendor Rentals

All outside rentals (ex. Linens, flowers, etc) will be charged at the cost invoiced to Eurest Dining, including delivery. Liquor services are invoiced directly from the beverage company to the customer.

Linen

Black is the standard for tablecloths. Linen napkins are available in black and other colors with a 72 hour notice.

Standard in-house guest table linens and napkins will be invoiced at the cost below:
Napkins: $.50 each
52” x 52” $3.00 each
85” x 85 $5.00 each
Eurest stretch or conference cloths $10 each

Outside Food

Allianz itself benefits from the utilization of Eurest Catering as opposed to outside vendors because the profits provide a significant opportunity to assist Allianz in reducing their monthly subsidy.

If food is brought in from an outside vendor it must be dropped off at the dock. Set up and service by vendors is not allowed in the building per contract. Additionally, no chaffer fuel or other hot holding equipment may be used due to Allianz and Eurest safety regulations.